The worst thing that could ever happened
turned out to be the
Best thing
That could ever happened.
Tuesday, June 13, 2006
10:49 AM
Get Up~
My new M1 line shot to $41 when I actually thought I only had to pay about $20plus this month.
I went to Paragon M1 customer service line with Andrewon sunday and found out how they actually charged. I had to pay so much was because I'm paying for the next month's bill also. (Actually I don't like the idea of paying the bills for the next month, it's like paying double for the month but that's only for the 1st month). Another reason my bill shot up was because my outgoing calling time. It exceeded... ...
Thanks to myself and my friends who left voice messages or who didn't put down the phone until they heard the 'beep' sound for recording. Lol. Erm, I'm not blaming anyone here so don't be afraid to call me. Anyway I've already cancelled my voicemail. Haha~
Okay this is how the system in M1 works. Any voicemail that your friends leave for you, it'll be counted as part of the outgoing calls. The more voice messages you get regardless if there's really a message or not, it'll still be charged to your outgoing calls.
An advice: If there's really not a need to have voicemail access, cancel it. It'll be worst if during the night when you switch off your handphone and all your friends will be diverted to the voicemail.
Peak hours (9am-9pm) are charged at $0.20 per minute and $0.02 per 6 seconds thereafter. Off-peak hours (9pm-9am) are charged at $0.10 per minute and $0.01 per 6 seconds thereafter. I usually used my handphone during the peak hours so the actually free outgoing calls of 150 minutes is reduced to about 70-75mins instead.
Many people say M1 cheat people money and always overcharged, actually it's not the case if you know how to calculate. I also failed to ask properly how it was supposed to charged when I get my new line. I was just looking forward to get my new handphone and hurry get over the registration procedures. After getting the bills, then got a shock out of my life and start to blame M1 that they overcharge and want to cheat my money. Haha~ After consulting the customer service officer, Reymond Kwek then we got to know the truth. Anyway Reymond was quite a polite person and explained everything slowly even when we didn't get it a few times, he explained until we got it. I gave him a good feedback form and also a GEM thank you card! :)
In the end, I cancelled the Bye Bye ringtone which doesn't sound nice at all, the MMS saver and of course the voicemail. Let's see how next month's bill is... ...
